Privacy Policy

Information We Collect

We collect information that you provide directly to us when using our coaching services, including:

• Personal Identification Information: Name, email address, phone number, and other contact details
• Coaching Information: Goals, challenges, progress notes, and session recordings (with consent)
• Communication Data: Messages, emails, and feedback you send to us
• Technical Information: IP address, browser type, device information, and website usage data
• Payment Information: Billing details and transaction history (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide personalized coaching services, schedule sessions, and track your progress
• Communication: To respond to inquiries, send appointment reminders, and provide support
• Improvement: To analyze and improve our coaching programs and website functionality
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Marketing: To send newsletters and promotional materials (with your consent)

Legal Basis for Processing

We process your personal information based on:

• Your consent for coaching services and marketing communications
• Contractual necessity to provide our services
• Legitimate interests in improving our services and ensuring security
• Legal obligations under applicable laws and professional standards

Information Sharing and Disclosure

We maintain strict confidentiality standards and do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party vendors who assist in providing our services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Safety Concerns: If there is immediate danger to you or others (as required by professional ethics)
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)

International Transfers

If you are located outside the country where our servers are located, your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data during such transfers.

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted both in transit and at rest
• Access Controls: Strict access limitations and authentication requirements for our team
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Storage: Data stored on secure servers with regular backups
• Professional Standards: Compliance with coaching industry confidentiality standards

While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and professional obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for processing (where consent is the legal basis)

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly. This will not affect transactional communications related to your coaching services.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing coaching services and support
• Comply with legal and professional record-keeping requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

Coaching records are typically retained for seven years after the conclusion of services, in accordance with professional standards. Marketing data is retained until you opt out or as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but will not prevent you from accessing our core services.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications for significant changes
• Providing notice during your next coaching session

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.